Frequently Asked Questions about the world's best e-commerce software

Beginners and experts alike can find answers to all their questions. For more advanced questions, visit our forum and documentation section.

FAQs

 
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    What is PrestaShop?

    If you're looking to start an online store, look no further. PrestaShop is a free and open source shopping cart platform powering more than 125,000 active online stores in more than 180 countries. PrestaShop's software is lightweight, fast and extremely flexible. With an intuitive Back Office, unmatched SEO tools and complete control over content and functionality, PrestaShop provides everything you need to start a successful online store today! PrestaShop comes equipped with more than 310 advanced features designed to suit the needs of online businesses both large and small. (See our feature list)

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    Is it possible to have a shop available in various languages?

    Yes, the ecommerce solution is available in 20~40 languages. In order to add languages, go to the tab "Settings > Translations" and, in the import/export translations field, add the language you want. If some translations are unfinished, you can complete them by going on the “modify translations” field.

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    I just created my online store and some iPods are here by default. I do not want to sell them, what do I have to do?

    These products are in your products of demo version in order to let you have a look of how your shop will be once the whole catalogue will be uploaded. You can delete this products from your back office at any moment.

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    What is payment method?

    We are using secure 2checkout & Paypal payment method
    Via 2checkout you can pay directly form your Credit Card and NEVER store your card information on our site.

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    Can I modify source code?

    Of course, you can almost edit or modify any part of the template that you like including text, images, javascript or CSS code ect. But there are some limitations to this part. You can not modify or delete our copyright code from the source files. The Developer plan members are frees from this limitations.

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    I paid but I am not able to login or download!

    Please check your BULK/SPAM box for the confirmation message. If you not got it then please contact with us with the proof of payment. Note : Normally our system creates the account after successful payment. There are some cases that your payment is not successful done and then we have to review and process download information manually.

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    CAN YOU PROVIDE INSTALLATION OR UPDATE SERVICE? I’M SO NEWBIE WITH PRESTASHOP,OPENCART,WORDPRESS!

    Sure. After the purchase you can access to our support ticket and open a new ticket if you need help from us.with a small fee of 20$ we can install our themes on your server hosting.
    We will install ecommerce cart and you will have the same content and settings of our live preview!

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    How do I make my store live on the internet?

    Before starting an online store, you will first need to select a hosting provider.Just about every webhost can effectively handle the Ecommerce solution

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    I need the help creating my online store.

    We are willing to work on your project for a cost that you can live with.Feel free to "request a quote".

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    How can I install a template with the module “Template installer”? ("How to insert a new theme into my shop")

    Click to the tab Modules and search the module “Template installer” (in the field management)
    If not done already, install the module, then click on “Configure”: it opens a page which let you install a new theme.
    Choose the template you want and then click Next. It opens a confirmation page: your template is now installed.

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    We support Merchants-Payment Solutions from our online payment partner company.

    We can support English, Chinese, Japanese, Korean and more...
    As an International payment processor, "EXIMBAY" can help you provide your online visitors familiarity and trust by asking for their credit card numbers and account numbers in their own language on our hosted payment page.
    We will prepare all the necessary documents for you.

    Multi-lingual Support
    Multi-currency Support
    Recurring Billing
    Secure Hosted Payment Page
    Email Payment